Eng backup of FAQ – CrystallineMe

Eng backup of FAQ

For all further questions please contact us here
How do I place an order with my own custom photo?
1. Select your preferred Shape and Colour
2. Click on "Select Image" and upload your photo

3. Click Add to Cart and in Order Notes (in the Cart Page) write down if you want us to crop your image.
4. Add your Info, Shipping & Payment details, click on Purchase and expect your one of a kind Necklace within 5-7 days.
Once it is ready we will send a photo to you for approval within 48 hours of your purchase (to see if we cut & resized the picture to your taste. If not we will correct it free of charge)
What kind of Image do I need to Upload?
It is recommended that the file be at least 200KB. 

When do you ship the product?
1-5 days after design proof approval. 

What is a Crystalline?
A Crystalline is a digitally printed photo on a special material, which makes it look transparent. Your photo is then stored in a Memory Necklace and you will end up with a unique piece of jewellery which has a real meaning, and that no one else will have one quite like it
Where are Crystallines made?
Crystallines are made and shipped from London, UK.
Shapes & Sizes?
Shape  Size
 Heart  Locket: 1.02" x 0.94" (26 x 24 mm)
 Round  Locket: 1.14" (29 mm) 
 Teardrop  Locket: 1.45" x 1.10" (37 x 28 mm)
 Thickness  0.24" (6 mm)
 Chain  Length: 25" (63.5 cm)
The Necklace is made with Top Quality Zinc Alloy and the window on both sides is glass. Includes a chain with matching color. 

Is this Real and Transparent?
Have you seen those 3D engraved crystals, where you can print your own photos?
...well this is even better, because not only is it transparent, But it has Every Color of your original photo. 

What Items Are Returnable?
All items that are: Purchased within 30 days of receipt of your shipment and:
  • Not As Described
  • Damaged Product / Manufacturers Defect
  • Product Lost in Transit
*Please note that the right to cancel a contract and return Products does not apply to any personalized Products – although you do have the right to reject any Product which is faulty or not as described in our specifications.

See our Refund policy for more information